etcakes.com
Custom Cakes and Dessert TablesElegant
Temptations
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Custom Cakes and Dessert TablesElegant
Temptations

Frequently Asked Questions

What are your store hours

Our Admin office is open Monday – Friday 10 am to 4 pm for sales and customer service questions.

 

Please Note: We no longer host in-house tastings Please contact us directly to order a sample box. Design Consultations are being setup via phone conference calls.

Where are you located ?

10840 NW 138 Street Unit #2 Hialeah Gardens, Florida 33018.

Map and Directions

Please Note: We cannot typically accept walk-ins.

What is the best way to contact you?

Use the Contact Form or email us directly to etcakes@me.com

We promise to answer all inquiries within 1 business day… however,
when in need of immediate response, please call us at 786-660-5584 for
immediate assistance.

Do you have a minimum order ?

Yes, currently our minimum order is $300.00

Where do you deliver to?

We deliver anywhere in South Florida including Miami, Fort Luaderdale, WPB and the Florida Keys.

Is there a delivery charge?

Yes, delivery fees vary depending on distance from our bakery.

Do you offer Dessert Tables?

Yes, we have a full Dessert Table service including:

Table Layout Design, Stand Rentals, Delivery, Setup and Pickup.

Please contact us to discuss more details and visit our desserts gallery here: Desserts Gallery

How much time in advance should I contact you?

We suggest a minimum of 2-3 weeks prior to your event. However, since we only accept a limited amount of orders per week, we recommend that you secure our services as soon as possible.

Please note: Custom cake designs may require more time, we recommend 2-3 months advanced notice to allow sufficient time for cake designer to work on your design. Call us for possible exceptions.

What are your cake flavors?

We have over a dozen delicious flavors. Please visit the Cake Flavors section of our website

Where can I see more pictures?

We have hundreds of unique designs in our Galleries and Online Store.

Also make sure to subscribe to our social media platforms @etcakes_bakery (Instagram) to see our latest work.

Can I pick up my cake ?

Pickup is available Monday through Friday from 10:00 AM to 2:00 PM.
However, we strongly recommend utilizing our delivery service to ensure your cake is handled and transported with the utmost care.

Once an order has been picked up and leaves our facility, Elegant Temptations is no longer responsible for any damage or issues that may occur.

What is your cancellation policy?

To ensure the highest level of quality and attention to detail, all custom cake orders require a 50% non-refundable deposit at the time of booking. This deposit secures your event date and initiates the design and production process.

The remaining balance is due in full no later than two (2) weeks prior to the event date. Orders not paid in full by this time may be subject to cancellation.

Cancellation Policy:

  • Cancellations made more than two (2) weeks prior to the event date will forfeit the initial 50% deposit.
  • Cancellations made within two (2) weeks of the event date are non-refundable, and the full payment will be retained.

Due to the custom nature of our work and the time reserved specifically for your order, we are unable to offer refunds once production timelines have begun.